High Heathercombe Centre

This privacy policy sets out how HIGH HEATHERCOMBE CENTRE uses and protects any information that you give HIGH HEATHERCOMBE CENTRE when you use this website, attend our courses, or volunteer with us, and it is in compliance with the General Data Protection Regulation (GDPR) and the Information Commisioner's Office (ICO) at the time given at the bottom of the page.

HIGH HEATHERCOMBE CENTRE is committed to ensuring that your privacy is protected. Should we ask you to provide certain information, by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

HIGH HEATHERCOMBE CENTRE may change this policy from time to time by updating this page. Check this page every now and then to ensure that you are happy with any changes.

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What we collect

Data stored on this website

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to advertise our events and services. Your online data (see below) may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

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• Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

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This site is hosted on the Wix.com platform and uses functional cookies to optimise your experience. At the moment, Wix does not offer the option to switch any cookies off, but you can find infomation on how to delete them and manage your Browser's preferences here: https://www.aboutcookies.org/

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• ​Personal information

We receive, collect and store your Name and Email Address if you register for our newsletter either through our website, or directly, for instance through one of our courses.

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Links to other websites

Our website contains links to enable you to visit other websites to find more about guest events and courses, and to directly book those events and courses. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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Data stored on site

Personal data you have submitted to participate in courses or events led or co-led by High Heathercombe or as a Volunteer (including contact details, dietary and health constraints, and other information relevant to the particular event) is only archived until the end of said event or until the end of your stay.

 

Newsletter

Our Newsletter is handled by Mailchimp, to which we only provide your name and email address so that you can receive our quarterly Newsletter and news of courses and events. We do not share your information with third parties or send you any other advertisement. For details on how Mailchimp deals with your data, visit https://mailchimp.com/legal/privacy/#3._Privacy_for_Contacts. You can change your data or removed it directly from their servers either through the links provided at the end of the Newsletter, or by writing to us at high@heathercombe.com

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What We Do with the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping

• We use some of the information to improve our services and your safety when you visit the Centre

• We may periodically send promotional emails about new courses and events or other information which we think you may find interesting using the email address that you have provided

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Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical and managerial procedures to safeguard and secure the information we collect.

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Accessing and Controlling Your Personal Information

Under the GDPR from 2018, you have the right to "be forgotten", that is, for your data to be deleted and destroyed. If you want your personal data to be deleted / destroyed, you can submit a request to high@heathercombe.com, making sure you add the email address you used at the time of giving your data. Unless otherwise stated, the data stored on the website will be deleted within three working days after receiving the request, and if there is data physically stored in our premises, it will be destroyed within one working day after receiving the request.  Please keep in mind that until we have a permanent employee, it may take some time for your email to be received.

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Likewise, you may request details of personal information which we hold about you under the GDPR 2018. If you would like a copy of the information held on you please write to high@heathercombe.com.

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If you believe that any information we are holding on you is incorrect or incomplete, please contact us or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

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Please contact us if you have any questions

If you have any questions about our privacy policy please contact us as soon as possible.

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Last updated: February 2020